horrid customer service

If your bank/credit card company gets acquired by Bank of America, just kiss any concept of service you may have goodbye.

I just loved my MBNA card I had the last few years..great service on calls, great performance on the website. Now when I call BoA I get extremely long hold times, confused service reps who can't do much to help me, and if I do ask about fees and such, all they can do is confirm 'yes, we have fees for everything' It makes using the card for rewards painful. Using the card internationally (3% fee on every txn) is just out of the question.

Oh well, just whining. I'll be using the capital one when I'm overseas.