~Feb 28, 2007 - Fill out my tax return online, jumping at a $9.75 or $9.95 price for online tax software. Missing 2 or 3 pieces of info..plan to come back later.
~Mar 4, 2007 - Have all the pieces of data now...not motivated to finish taxes
~Mar 10,2007 - Think about doing taxes...yawn. It is our money (refund) ya know...why let them borrow it another month? Yawn. Whatever.
~Mar 17, 2007 - Realize April is approaching. Bleh. I still have to do the State forms too, don't I? Stupid...I do those by hand because they're easy to calculate, they cost $10-15 additional on top of Federal, and uh... okay, well I kinda like numbers. Yes, there is probably a recessive accountant gene somewhere in my family. Horrors. No, I'm not helping you with your taxes. I kinda enjoy mine though. Sad.
~Mar 19, I mean 20, 12 am... Finish and prepare to file taxes. WTF. 'Please let us know how you would like to pay your $14.95 fee for basic tax software, simple return.' $14.95? Dude, you raised the price? I re-read all the information on every page. I find their alternate sites..yes, one at least says $9.95 still. I'm not crazy, it was not $15 when I started, I know it. I am not paying $5 more now-- no way, no how. I briefly consider the idea of scraping all the data off the forms and using a competitor's site or this one's other $9.95 page even... Nah, screw that. They quoted me $9.95. Bitches. It's on now.
~Mar 20, 12:20 am. Find their websites offering coupons. Try all coupons. No dice.
~Fire off scathing email. 'Bait and Switch' phrase used of course. Not appreciated. Mention that I'm loyal returning customer (which I am). Okay, loyal is maybe stretching it, as I can be bought away for about $2, let's be real. I am a returning customer though. Attempt to come off as irritated but understanding customer. Which I am...if I end up getting my $5 at some point.
~Try online chat function...you get automated robby the robot semi-intelligent (a word that actually means
un-intelligent) customer service AI. Ask Robby one question. throw hands in air and type in 'live help'...assuming I won't get any. Wonder of wonders...a person types back.... Hello helpful Aaron dude! Ya, there's this thing where you guys tried to scr-- er I mean you changed the price etc...
Aaron come back in a minute -- 'Sorry, yes they scale the price up as the date approaches.. can I offer you a coupon for the difference?'
At this point half of me wants to dance the snoopy dance and give the sign rugby officials give for a goal, but the Squeaky Mouse part of me is sad...because this was too easy. I consider saying 'hey I'll tell you want, you better knock off another $5 as well because I'm pissed now.' but I think better of it. Aaron seems like swell guy (I'm sure his real name is Aaron too and he lives in the states...doing online tech support at midnight) and this wasn't so difficult... I just thank him and take my coupon. I suppose I have my $5 back now and it didn't take more than a few minutes, so no harm done.
~I try the coupon before I close the chat, ya, my $5 credit works now. Sweet! Bam. Okay, mouse goes back to his hole.
So once again, today's moral is: Never give up fighting for what is rightfully yours. And/or what is someone else's but they're unwilling to fight over. Remember especially if they represent a company...it's not their money, so they really want to give it to you, the customer they empathize with from within their squalid, underpaid call-support-center working conditions. They're your ally on the inside. This is the cult of squirrel concept. As a business-owner, never trust a squirrel to defend your nuts against other squirrels..they are all in on it together. Little bastids... this is why we have to raise costs ya know. Ahem.
Oh well, all's well that ends with me getting mine. Peace out yo.
p.s. Cool moment of the day. Riding in the car with Cameron after school--I turn on my CD and ask him what he wants to hear. 'The one with the na-na-nanana' 'What?' I ask him. 'I don't understand.' 'The one with the ... with the... with the,' he's not sure how to describe it. 'What's it sound like?' I ask, not expecting him to know lyrics. 'The one with the boys and girls!'
It dawns on me. 'You mean 'hey girls, hey boys, superstar djs...here we go!' 'YES! The boys and girls!'
Awesome. My kid just put in a request for
Chemical Brothers.
I queue it up. '
hey girls...hey boys.... superstar DJs... herewego!' We agree it's very cool, and he grooves a bit as we cruise along. I run by the bank to deposit cash and we get watermelon dum-dum lollipops to celebrate our awesomeness. Fin.